Audio and Screen Recording

Through the audio recording module, authorized supervisors can, with a single click, access, monitor, listen and release (to the agents for feedback) all call recordings.

Your company gains increased legal protection, avoids non-professional conversations, reduces the duration of calls and improves staff training, while guiding your negotiations online.

The main features available on this module include:

  • Listening to calls in progress;
  • Full recording of calls;
  • Access permission control;
  • Quick search of recordings by user, extension, incoming or outgoing numbers, call duration;
  • Agility on training and follow-up of new employees.

With the screen recording module, your company can record anything your agent does in the system during the call and for a set time after the end of the call.

This information is stored in the system and can be retrieved with a single click by authorized supervisors. With this information, you can monitor your agents and release the information to be used in the feedback process.

Your company gains increased legal protection, avoids non-professional conversations, reduces the duration of calls and improves staff training.

Some of this module’s details include:

  • Full recording of customers’ calls;
  • Configurable access permission control;
  • Quick search of recordings by user, extension, incoming or outgoing numbers, call duration;
  • With the screen recorder, you can monitor all agents procedures anytime.
  • Synchronized audio and screen recording of the whole process.
  • Legal protection and greater customer service quality;